WFH was Fuelled by Modern Apps and Infra

by | Sep 27, 2022 | Application Performance, Digital Experience, Network Performance, Videos

Ensuring work from home employees are productive requires careful optimization of the many layers and domains between users' devices and SaaS, cloud and web-based applications

Scott Sumner

Scott Sumner



A lot of us thought that work from home wasn’t such a bad transition. And the reason for that is that the timing coincided with the availability of a completely different infrastructure. One of them is unified in digital communication, collaboration tools like we’re using now, but also the shift to software as a service applications platform, as a service, it really meant that you could avoid accessing these infrastructure directly through VPNs and private lines and having to go to work, to access them.

And at the same time, the security methods we’re using today, the. Zero trust networks are allowing those, the security perimeter to be more boundaryless and follow the employee home. And in addition, if you have a SaaS application, if you’re using an office suite, you can use these online now. So you’re really not restricted to use out of the box, shrink wrapped applications.

And that means you could use any device like a Chromebook to do your job. And you can see here in terms of some examples, the one for our contact center as a service is an industry has been completely transformed in a cost basis by people who are maybe just contractors, but they’re working from anywhere they are with just simply a Chromebook.

And that does change the way IT has the ability to monitor what’s happening. We also seen some very innovative new services coming out like cashier as a service.

We’ve seen how delivery and logistics has been transformed by applications on the cloud.

It’s very easy for an employee to find an experience disappointing. And in fact, half of the employees that are out there working remotely will actually leave their job in the next year. If they can’t be productive at home, if the technology they’re using provided by the company doesn’t work and this includes their own home WiFi and things that are outside of the control of IT.

But at the same time, as part of their experience, their expectations are increasing to the point where almost half of people are working from home say that waiting three seconds for an application like Salesforce or Gmail to load is basically an outage. Which is why the cat is getting a lot of attention, and a lot of petting, because you’re frustrated and also you can’t work. Why is that critical? Because as much as people like working from home, they know they’re being judged in terms of productivity and measured by that. And they want to deliver at least as effective as they were in the office. So that’s really where the tension comes in.


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