Retailers depend on reliable, secure low-latency network connectivity to SaaS and cloud-based retail apps, effective in-store WiFi and mobile device performance that directly impact employee productivity, customer loyalty and the bottom line.
This webinar shares practical strategies for IT, network and mobile device management teams to :
- Improve retail app and cloud performance
- Determine if Wi-Fi is to blame (or what is)
- Resolve issues in ISP, SD WAN, SASE, VPNs and cloud networks
- Maximize store and PoS terminal uptime
- Optimize backstage, service and logistics efficiency
Using live data from leading retailers, we demonstrate how to detect and diagnose issues within minutes, reveal opportunities to proactively optimize performance, and gain a competitive edge in today’s digitized retail industry.
This webinar was originally presented live on LinkedIn Events.
Webinar Overview
In this webinar industry experts discuss the importance of optimizing network connectivity in the retail sector. They emphasize the need for retailers to digitize their operations and provide insights into the technologies required to achieve this goal. By automating processes, digitizing operations, and leveraging cloud-based applications, retailers can improve efficiency, reduce costs, and enhance customer satisfaction.
The Complexity of Digital Retail
This webinar sheds light on the complex infrastructure of digital retail, highlighting the various components involved. From point-of-sale terminals and payment processing systems to inventory management, employee communication tools, and in-store advertising, the interconnected nature of these systems requires reliable connectivity. Additionally, a strong focus is placed on the need for high-quality Wi-Fi for both customers and employees, as it directly affects their experience and productivity.
Challenges and Performance Optimization
Learn how to address the challenges associated with maintaining optimal performance in a digital retail environment. This webinar explains why ensuring peak performance of software-as-a-service (SaaS) and cloud-hosted applications, along with low-latency connectivity, is crucial for success. Achieving these goals can lead to reduced inventory costs, improved order fulfillment, enhanced customer loyalty, and increased employee engagement. However, traditional monitoring solutions often fall short in providing comprehensive visibility across the entire infrastructure.
The Role of Hybrid Connectivity
The webinar also explores the shift towards hybrid connectivity as a means to address the challenges faced by retailers. The use of dual tunneling, combining direct internet access with secure access service edge (SASE) connectivity and SD-WAN, offers a more reliable and secure network. This approach allows for better management of private and cloud-hosted applications while improving network performance. However, it also introduces additional complexity, making end-to-end visibility and monitoring crucial for maintaining optimal performance.
Case Study: Leroy Merlin
A real world example is provided by a case study featuring Leroy Merlin, a leading home improvement retailer in Europe. Facing the challenges of implementing SD-WAN, SaaS applications, and private cloud-hosted applications, the company seeks to ensure low-latency connectivity and high reliability across its 250 stores. By implementing a digital experience monitoring solution, Leroy Merlin significantly reduces mean time to resolution, resolves issues quickly, and improves overall business performance.
Benefits of Digital Experience Monitoring
Digital experience monitoring platforms, like Kadiska, are presented as a valuable solution for retailers. By providing a comprehensive view of network performance, application experience, and user insights, this monitoring solution enables IT teams to quickly pinpoint and resolve issues. The ability to correlate data across different endpoints, applications, and locations empowers retailers to optimize productivity and enhance the overall digital experience for both employees and customers.
Take Aways
As retailers continue to embrace digital transformation, ensuring optimal network connectivity becomes paramount. This webinar emphasizes the importance of end-to-end visibility, performance optimization, and the adoption of hybrid connectivity solutions. By leveraging digital experience monitoring tools, retailers can proactively address issues, reduce downtime, and deliver a seamless experience to their customers. With these insights and advancements in network connectivity, retailers can position themselves as industry leaders, gaining a competitive edge in the digital retail landscape.
