Service Providers

Your connectivity and cloud services are the foundation of the digital services of your customers. Monitoring how you support them in delivering an outstanding digital experience to their internal users and customers is key to your success.

Cloud connectivity and Cloud reachability: what’s at stake?

Connectivity and Cloud Service Providers (CSP) provide the backbone for the digital transformation and business development of their customers.

77%

77% of companies stated that SaaS was deployed in their organizations. SaaS is the foundation of most companies to ensure collaboration and business productivity among their teams. The quality of the connectivity to your customers key SaaS / Cloud Service Providers is a key success factor to guarantee employee productivity and the proper SaaS applications operations.

89%

89% of all companies have already adopted a digital-first business strategy or plan to do so. The digital transformation of your customers’ activities requires that their applications are reachable to all their customers and partners with the best possible digital experience: in an omni-channel environment, it has become a crucial part of customer experience and a factor to acquire and retain customers.

80%

Over 80% of companies are utilizing a multi-cloud strategy, commonly including a hybrid cloud model consisting of both public and private clouds. Running a multi cloud / hybrid cloud strategy is not possible if the network infrastructure connecting the different clouds does not allow applications to perform to deliver the right performance to their users.

Challenges: Network performance at the cloud age!

Your customer’s requirements at the cloud edge go beyond the boundaries of traditional network performance. It is no longer about measuring performance within your network but addressing the customer’s requirements in connecting users, customers and clouds.

Connecting your customers to the cloud

Beyond private connectivity (MPLS) and internet access, connectivity services have been refocused to provide access to cloud services and SaaS applications. Multiple types of connectivity services (SDWAN, Direct Internet Access and specialized cloud connectivity providers) support the best possible cloud access to customers. It is no longer about the performance within your network, but also the end to end performance from your customer’s network to the cloud through your network infrastructure.

Connecting your customer’s app to internet

Your connectivity and your cloud services also support the digital services of your customers and allow the connection between their customers to their applications through the internet. How reachable your network and your cloud platform are will drive the success of their digital initiatives. As a CSP, your BGP policy, peering / transit agreements and the BGP rules of all other operators with regards to your autonomous system(s) will have a direct impact on the digital experience of their applications.

Multi-cloud connectivity

Connecting multiple applications, optimizing the economics, addressing multiple regions, avoiding vendor dependency, leveraging the best Platform as a Service / SaaS offerings: there are many reasons to deploy your infrastructure across multiple clouds.
To deploy that strategy, your customers must deploy the right solution to ensure their multi cloud connectivity delivers the right performance, flexibility and security.

What your customers require

End to end performance measurement

Measure beyond your own network and your SLA. Provide service visibility on the end to end circuit: from your customer’s premises, through your network and third party circuits as well as inside the cloud service provider’s network.

Isolate performance contribution of each operator network on the AS path

Identify the source of performance loss on the path from users to cloud to respond and optimize.

Customer to cloud but also cloud to customer and cloud to cloud

The network service which is the most targeted by monitoring efforts is the circuit that supports the access of users to the clouds. Nevertheless due to hybrid cloud and multi cloud strategies, the flow matrix is getting more complex: connections from the cloud to on premise workloads and from one cloud to another cloud are becoming critical.

Understand the impact of your BGP policy on the reachability of your AS (Autonomous System) and your customer’s digital resources

A significant part of the access to the applications hosted by your customers will transit through the Internet and public networks. You will need to monitor:

  • The network performance from your AS to other AS where the strategic assets of your customers are hosted (partners, CSPs, SaaS platforms)
  • How reachable your Autonomous System is from your customer’ users (i.e. from the AS they are connecting from).

Fine tuning your BGP rules to make sure you take the optimal path to other AS will optimize the route to outside resources. Nevertheless, although you cannot control it directly, the quality of the route to your AS is equally important. Visualizing the path in both directions can provide actionable insights on the network performance, incidents and congestions and can drive to take the right actions (shut down a session, Refresh the route table, new BGP announcements, seek better peering arrangements, manage your transit vendor).

What will Kadiska offer?

Unlike traditional NPM and APM solutions, Kadiska has been designed for cloud native applications and services. Your team regains control on SaaS applications and cloud native applications.

Network path monitoring

Measure permanently network performance

  • Network latency
  • Packet loss

Understand the path taken from a performance station to any target (CDN, CSP, SaaS platform, digital asset)

  • Route length (how many hops are needed to reach the destination)
  • Identify the multiple paths taken and their respective impact on network performance

Spot the source of performance degradations

  • Identify easily the path taken at the time of a degradation
  • Track the performance of each router on the path and which one caused the degradation

BGP route monitoring

  • Visualize the AS path to and from your Autonomous System
  • Understand the impact on the end to end network performance of each operator
  • Track the impact of BGP policy changes, session management, peering and transit adjustments